Terms & Conditions

Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only. 

 

Price & Payment 

All prices are in GBP and are inclusive of UK VAT and do not include delivery charges. We accept card payments through:  

• Visa
• Visa Delta
• Visa Electron
• Maestro/Switch/Solo
• Mastercard
• PayPal
• Sage Pay 

If you are ordering outside of the UK, please be aware that a currency conversion fee might be charged by you credit bank company.

Please note that any orders placed by those customers under the age of 18 must be with the consent of a parent or carer.

Also note that we reserve the right to change our prices at any time before the order is placed.   

 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: 

• Pay in 3
• Pay Later 

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

DDU (Delivery Duty Unpaid) for orders placed outside the United Kingdom (Mainland)

Should you place an order outside of the United Kingdom (Mainland), it is your responsibility to arrange and pay the applicable duty/VAT or any local tax charges. Uunique London is under no obligation to arrange the payment of these local duty charges and we cannot be held responsible for delays in delivery due to unpaid delivery duty. 

Should you refuse to pay the duty charge or delivery is substantially delayed (more than 20 working days from the date it has reached your local customs venue) because of your failure or refusal to pay the charge, the item/s you ordered will be delivered back to us and the price for delivery will be charged against your refund account. 

You are responsible for the condition of your order while awaiting payment of the delivery duty and if therefore the goods are damaged, we will not be able to refund you for them. 

 

Stock Availability

Please note that even though we do our best to keep stock availability it is possible that inaccuracies occur and something listed on our website may actually be out of stock. For the sake of certainty, keep in mind that you order is complete once we have confirmed availability and dispatch. If any/all of the product(s) you have ordered are out of stock, we will let you know and give you the option to amend your order as to reflect your wishes: you can change some or all of the items or cancel the order altogether. Should you choose to change some/all of the items, we will change the final price of your order to reflect the changes you have made. We apologize in advance should this happen to you and we would try to minimize the inconvenience for you. 

 

COVID-19

We would like to inform you that under current circumstances we’re still operational as usual and our aim is to fulfill as many orders possible while keeping you and our staff safe.

Due to an unprecedented increase in demand, inventory of some our products may be limited.

We are also unfortunately experiencing minor delivery delays and slower response times from our Customer Care team.

Thank you for your understanding and patience.

 

Delivery 

Kindly note that delivery is done through a signed for service, and therefore an adult person needs to be present at the delivery address to receive the item. If there is no such person present to receive the item then a card should be left at the consignees address and the consignee will need to follow the instructions on the card to collect or arrange a re-delivery. 

Any order received after 2 PM will be dispatch on the next working day. 

If there is anything else we can assist you with in the meantime please don't hesitate to email us at: sales@uunique.uk.com

Also note that it is your responsibility to provide the correct delivery address. We are not responsible for failed or late deliveries due to incorrect delivery address provided. 

The shipper is not liable for delays caused by any industrial action and/ or  third party service failure.

Domestic Orders (Mainland UK) 

	Delivery Time
Free Shipping	4 - 7 Working Days
Standard Shipping	2-3 Working Days
UK Guaranteed – Royal Mail Special Delivery	1-2 Working Days

 

Europe 

	Delivery Time
Trackable Service	7 - 14 days working days in the main cities (other destinations could take longer).

 

USA / Canada 

	Delivery Time
Trackable Service	7 - 12 working days in the main cities (other destinations could take longer).

 

Rest of the World 

	Delivery Time
Trackable Postal Service	7 - 14 working days in the main cities (other destinations could take longer).

 

Please note that delivery time stated times are average and that time is not of the essence in our contract with you. Also keep in mind that during sale periods or other busy periods and for out of area deliveries it may take longer.

For any further queries you may contact us.

 

Lost Delivery 

If you have not received your item within the above-mentioned times, please contact us. Should your items have been lost in-transit (and –it is not due to providing a wrong/incomplete delivery address, we will either refund you for the price of the goods and the incurred delivery charges (if any) or re-arrange delivery. Please contact us by e-mail to sales@uunique.uk.com within 20 working days from the date your order has been dispatched. We reserve the right to ask you for more information and/or proof that you did not receive the order and to inspect the situation. 

If non-delivery was due to you providing wrong/incomplete delivery address, we will not be able to refund you for the price of the goods and delivery costs (if any). If you provide wrong/incomplete delivery address, and if your order is sent back to us we will contact to you to arrange a re-delivery on payment of applicable delivery charges.  Should you require a refund, we will balance out the delivery costs incurred by us due to your mistake against the original price of the item(s) you ordered. 

Please note that if you did not notify us of the non-delivery within 30 working days, we might not be able to process your refund. 

Should you wish to amend the delivery address after you have placed an order, then please contact us immediately, please note an amendment is possible only if the goods have not already been dispatched. 

 

Uunique Product Usage Disclaimer 

• UUnique London is not liable for any damage to product, device, person and property caused by the unreasonable and improper use of non-defective products. 

• Please bear in mind that if the case is broken or accidentally damaged, it may have small and sharp parts. Be careful when picking them up and keep away from children. 

• Do not use the product in extreme or harsh environments: this may damage the product or shorten its lifespan.

 

Returns 

Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only.

Changing your Mind - your Statutory Right to Cancel

At Uunique London, we aim to provide a Returns service that is totally hassle-free for you.

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the date of delivery for full refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. 

1. How long do I have to decide?

If you changed your mind regarding the product, you have 14 days from the date of delivery to decide whether to keep it or not. Should you decide that you do not want the ordered product, you need to notify us within 14 days from the delivery date. You can e-mail us at: sales@uunique.uk.com You should also specify whether you want a refund or an exchange. Then you will have 14 days to return the product to us. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

2. Am I allowed to inspect the item?

You are allowed to inspect the item but only to the extent you would be allowed to in a shop. In order to be refunded, the item needs to be returned in a saleable condition. That is, the packaging needs to be undamaged and you cannot return the product if you have used it. Please note that even if you decide to return the product to us, until it reaches our premises (or you can provide us with proof that it has reached our premises), you would be responsible for its condition. Please note that if the packaging or the product itself is not returned in pristine condition, we are unable to refund you.

3. How do I return the product?

Should you decide that you do not want our product, you have to notify us by e-mail of your intention to do so to customerservices@uunique.uk.com and return the product to us. So that you are kept informed, we will send you an email confirming the action we have taken, as soon as we are satisfied that the goods are in their original condition.

We suggest you to use a tractable service while sending it back to us, as getting the item to us undamaged is your responsibility.  Should the item be damaged/Lost during transit, we will not be able to refund you for it. Please note that we reserve the right to require proof of purchase at any point during the process. 

4. Am I going to receive a full refund?

If you notify us within 14 days from the delivery date of your intention to return the item and we receive it unused, undamaged and in the condition we sent it to you within 14 days from the date you notified us, you will receive a full refund for the item (less delivery cost).  Should you require a refund and the item is eligible for a refund, we will process it within 14 days from the date we received it. Please note that it is your responsibility to provide the correct bank details. Also note that if you decided to pay through PayPal, we would only be able to exchange it for same value or higher. 

5. Who pays for the delivery cost?

Should you decide to invoke your right to cancel, you are responsible for the delivery cost in sending it to us. This means that if the item is returned in the proper condition and within the time period specified, we will refund you only for the cost of the item. We cannot refund you for the costs of delivery for sending the item to you and you sending it back to us. In case you had opted for our Free Delivery service you will be charged for postage on actual or £3.50, whichever is higher.  

Exclusions: 

• Please note that we cannot exchange/refund you for any headphones for the reasons of hygiene.
• Personalized (Monogram) cases cannot be exchanged, returned or refunded.  

Please note that we will not refund you or exchange the item for free if: 

• If Proof of purchase cannot be provided.
• It is evident that it has been used and/or
• It was damaged in any way and/or
• It is not in a saleable condition and/or
• The package is damaged and/or
• You did not notify us of your intention to return the item within 14 days from the delivery date and/or
• We did not receive it within 14 days from the date you notified us for your intention to return it and/or
• It was customized for you specifically.

Faulty products  

If the product you received is faulty, we are more than happy to exchange it, replace it or refund you for it and the delivery cost. A product is considered faulty when at the time of purchase, it had an inherent manufacturing defect and does not work as described. 

1. What is a faulty product?

A product is considered faulty/defective if, at the time when it was delivered, it:

• Has an inherent manufacturing defect
• does not fit for the purposes for which goods of the same type are normally used
• does not fit for any particular purpose which you have made known to us at the time of conclusion of the contract, and we have accepted
• does not match the description of the website 

2. How do I return a faulty product?

Please fill out our Return Form and send the item back to us. We will inspect the returned item and if it is faulty/defective, we will exchange it or refund you for the price of the item plus delivery charges.  We aim to inspect it in 5-7 working days from the date on which we received the item.

However, please note that if the product is defective and you want a refund, we will only refund you for the cost of the item plus the basic delivery cost of getting the goods to you and the basic cost you incurred for sending it back to us. That is, if you paid extra for First class delivery, we will reimburse you only for the price of standard delivery.

Please note that we reserve the right to require proof of purchase at any point during the process. 

3. What if the product is not faulty?

If our inspection reveals that the product has not been faulty at the time of purchase, we will be unable to refund and will send it back to you at your expense. 

4. How will I know if you have received my return?

We will keep you updated through e-mail for each step of the process: when we receive the item, what our inspection reveals and what we plan to do. We recommend that all returns are made using the most economical signed for service. 

5. Who pays for the delivery charges?

If the product was in fact defective, we will bear the cost of delivering the initial product to you, you returning it to us and if you want a replacement, for sending the replacement to you.

If the product is found not to have any defects then we will not refund you any delivery costs. 

6. How long do I have to notify you if I discover a defect in your product? 

We kindly encourage you to notify us as soon as possible. If you discover the defect within 30 days from the date of delivery, you can get a full refund. If the defect is manifested within the first 6 months and it cannot be repaired or replaced, we will offer you a refund. If it is after the first 6 months, you will have to prove/demonstrate that the product was in fact defective at time of the purchase and any damage manifested is not the result of you actions or of the usual wear and tear. 

An item is not defective when: 

• the defect is due to an accident that occurred after the you received it;
• you mishandled or used it incorrectly;
• you ignored care and maintenance instructions;
• changes to the item are manifested but they are due to the usual wear and tear applicable to products of that kind 

Please note, after the 14-day cancellation period, you are not able to return an item because you changed your mind or you no longer want it. We will accept it as a valid return only if at time of the purchase it had an inherent manufacturing defect. 

Refunds 

Please note that it is your responsibility to provide us with your correct bank details. Should you suspect that a refund cannot be made to the credit/debit card you used for payment, you should notify us immediately. Any refund made by us to your card you used for payment will be deemed complete, unless you have notified us in advance of any potential problems or requested the refund to be made to another account. Please note that in order to prevent fraud, should you request the refund to be made to another account, we reserve the right to inspect this account and require further proof that it is in fact you who is requesting the payment to be made to it.

 

Distributor Take Back Scheme (DTS) 

Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest. You can also find local recycling points for your old electricals here 

Why recycle?

• Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly.
• Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world.
• Discover the impact of reusing and recycling your electricals here

What can I recycle?

• Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.
• You’ll find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them.

 

Reducing waste electricals

• As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet.
• Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment.
• We take all your old electricals to a recycling plant for processing and separate into individual materials, so they can be turned into new, more useful things. Watch this film about how your old electricals are recycled.
• Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more here.
• We’re proud to be working with the national Recycle Your Electricals campaign.

 

Customer Support 

In case the information provided in our detailed user manual was not sufficient to resolve the issue, Uunique Customer Support team can provide technical support to all the customers to the extent of trouble shooting. 

We do not accept any request for returns or repairs, if the product is purchased from one of our distributors or a third party seller. 

Important Product Information 

Eco Cases 

Product images shown on the website may slightly vary in colour or appearance due to the product being made from the natural substances. Please note that the product may slightly change shape / colour tone under extreme temperature conditions.

As being a natural product the basic ware and tare is common and a slight discolouration and dirt trapping may occur over use. The extent will depend on individual usage. 

Care Instructions  

Smooth Finish Eco Cases

Our solid colour smooth finish Eco cases can be easily cleaned with a non-solvent based wet wipe. It cleans very easily and looks like new again. 

Eco Leather

Leather is a delicate material and is therefore subject to change of patina with daily use. Changes in the colour of the leather and signs of wear are normal. Irregularities in the consistency and depth of the colour in each case should not be considered a fault but inherent of the natural beauty of the leather. Leather product can bleed due to the loss of the "colorfast" treatments and protective coatings on the dye. This bleeding can be slight which is natural for any leather or severe in rare circumstances. No guarantees can be made regarding light fastness or colour transference. Product Care: Leather is a very soft and delicate material that need special care.

 

 Terms and Conditions for Promotional Offers

 

• Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer.
• Unless otherwise stated, offers do not apply to delivery charges.
• Any refunds will take into account the discount applied as part of the offer.
• Uunique London reserves the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
• Uunique London reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
• These terms and conditions are governed in accordance with the laws of England and Wales

Buy 1 Get 1 Free

• The lowest priced item of the Buy 1 get 1 free offer will be the free item (discount will be applied to the same value of the lowest item)
• Unless otherwise stated, offers do not apply to delivery charges.
• Cannot be exchanged for cash.
• This offer is only valid until
• If a customer returns any of the items within the buy 1 get 1 free offer they must also return the free item.
• Offer not valid in conjunction with any other offers.
• Uunique London reserve the right to cancel this promotion at any time without prior notice.

Uunique OneTab Promotion

• 1 pack of 2 x tab refills per product.
• offer excludes sale items & lower priced items
• offer duration while stocks last
• offer not subject to exchange/replacement/refund
• offer not subject to a choice/selection of Uunique One tablet
• Winning review will be selected at random
• 5 x Sunglasses available to WIN
• Every review will be automatically entered into the prize draw

Percentage Discount on RRP (50 % off / 20 % off)

Percentage off on Selected / ALL Items is valid only for limited time until the date specified and applies to Selected / ALL items only (please check the website for all available offers). All orders are subject to availability. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on www.uunique.uk.com

 

Lucky Draw / Competition 

• Prize cannot be exchanged for monetary value or any other item.
• Must be over 18 to enter.
• To enter the competition, simply follow the steps as per the guidelines.
• Uunique London reserve the right to close the competition at any time.
• The judges’ decision is final and no correspondence will be entered into.
• No cash alternative will be offered. Uunique London will not enter into any correspondence.
• We will pick prize winner(s) randomly from all entries received within the set time frame.
• The winner will be announced and will also be notified by email or Social Media Platform and their name will be posted on the Uunique London Social Media Platforms and website. The winner and runner-up agree to such publicity.
• All winners will be drawn at random under independent supervision from all entries received by the specified closing date and notified by direct message. A response must be received within 1 day of notification along with all the details requested in the email.Failure to do so will result in forfeit of the prize, and another winner will be drawn. The promoter's decision is final, and no correspondence will be entered into.
• If the winner is under the specified age limit, you will be automatically disqualified from the competition and the promoter will be entitled to select replacement winners
• Entries must not be sent through agencies or third parties.
• Late, illegible, incomplete or corrupt submissions will not be entered into the prize draw. No responsibility can be accepted for lost submissions and proof of transmission will not be accepted as proof of receipt.
• The promoter of this prize draw is: Uunique London owned and managed by Aegis Vision Limited, registered company number 05134589 (Aegis)
• Employees of Aegis or their family members or anyone else connected in any way with the competition are prohibited from entering the competition
• Transport to the place of event / concert and accommodation is not included in this prize. Promoter is not responsible for any re-scheduled or cancelled show/event and no alternative prize is available.
• By entering the promotion, entrants will be deemed to have accepted and be bound by the
• Terms and Conditions. All entry instructions form part of these Terms and Conditions. Any breach of these Terms and Conditions will result in a forfeit of the prize.

Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only.

 

Contact Us:

Company Name: Aegis Vision Limited

Company Registration Number: 5134589

Company Address: Boundary House, Boston Road, London W7 2QE, United Kingdom

UK VAT number: 841999477

Email: sales@uunique.uk.com

Telephone: +44 (0)20 8434 3501 (available Mon to Friday between 9:30 am to 5:00 Pm excluding UK Public holidays) Calling this number will incur UK standard charges – However it is advisable to check with your service provider.