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+44 (0)20 8434 3501

Terms & conditions

 

Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only.

 

Price & Payment

 

All prices are in GBP and are inclusive of UK VAT and do not include delivery charges. We accept card payments through:

 

  • Visa
  • Visa Delta
  • Visa Electron
  • Maestro/Switch/Solo
  • Mastercard
  • PayPal
  • Sage Pay

If you are ordering outside of the UK, please be aware that a currency conversion fee might be charged by you credit bank company.

 

Please note that any orders placed by those customers under the age of 18 must be with the consent of a parent or carer.

 

Also note that we reserve the right to change our prices at any time before the order is placed.  

 

DDU (Delivery Duty Unpaid) for orders placed outside the EU/EEA

 

Should you place an order outside of the EU/EEA, it is your responsibility to arrange and pay the applicable duty/VAT charges. Uunique London is under no obligation to arrange the payment of these local duty charges and we cannot be held responsible for delays in delivery due to unpaid delivery duty.

 

Should you refuse to pay the duty charge or delivery is substantially delayed (more than 20 working days from the date it has reached your local customs venue) because of your failure or refusal to pay the charge, the item/s you ordered will be delivered back to us and the price for delivery will be charged against your refund account.

 

You are responsible for the condition of your order while awaiting payment of the delivery duty and if therefore the goods are damaged, we will not be able to refund you for them.

 

Stock Availability

 

Please note that even though we do our best to keep stock availability it is possible that inaccuracies occur and something listed on our website may actually be out of stock. For the sake of certainty, keep in mind that you order is complete once we have confirmed availability and dispatch. If any/all of the product(s) you have ordered are out of stock, we will let you know and give you the option to amend your order as to reflect your wishes: you can change some or all of the items or cancel the order altogether. Should you choose to change some/all of the items, we will change the final price of your order to reflect the changes you have made. We apologize in advance should this happen to you and we would try to minimize the inconvenience for you.

 

Delivery

 

Kindly note that delivery is done through a signed for service, and therefore an adult person needs to be present at the delivery address to receive the item. If there is no such person present to receive the item then a  card should be left at the consignees address and the consignee will need to follow the instructions on the card to collect or arrange a redelivery.

 

If there is anything else we can assist you with in the meantime please don't hesitate to email us at: customerservice@uunique.uk.com

 

Also note that it is your responsibility to provide the correct delivery address. We are not responsible for failed or late deliveries due to incorrect delivery address provided.

 

Domestic Orders (Mainland UK)

 

 

Delivery Time

UK Confirmed – Royal Mail Signed for Second Class

3-5 working days

UK Confirmed – Royal Mail Signed for First Class

Next 1-2 working days

UK Guaranteed – Royal Mail Special Delivery

Next 1-2 working days

 

Europe

 

 

Delivery Time

Trackable Courier Service 

3-7 working days in the main cities (other destinations could take longer).

 

 

USA / Canada

 

 

Delivery Time

Trackable Courier Service 

3-7 working days in the main cities (other destinations could take longer).

 

 

 Asia

 

 

Delivery Time

Trackable Courier Service 

7-10 working days in the main cities (other destinations could take longer).

 

Rest of the World

 

 

Delivery Time

Trackable Courier Service 

7—10 working days in the main cities (other destinations could take longer).

 

Please note that the stated times are average and that time is not of the essence in our contract with you. Also keep in mind that during sale periods or other busy periods, deliveries may take longer.

If you have not received your delivery within the above mentioned time line, then, please contact us at  customerservice@uunique.uk.com

 

Lost Delivery

 

If you have not received your item within the above-mentioned times, please contact us. Should your items have been lost in-transit (and –it is not due to providing a wrong/incomplete delivery address, we will either refund you for the price of the goods and the incurred delivery charges (if any) or re-arrange delivery. Please contact us by e-mail to customerservice@uunique.uk.com within 20 working days from the date your order has been dispatched. We reserve the right to ask you for more information and/or proof that you did not receive the order and to inspect the situation.

 

If non-delivery was due to you providing wrong/incomplete delivery address, we will not be able to refund you for the price of the goods and delivery costs (if any). If you provide wrong/incomplete delivery address, and if your order is sent back to us we will contact to you to arrange a re-delivery on payment of applicable delivery charges.  Should you require a refund, we will balance out the delivery costs incurred by us due to your mistake against the original price of the item(s) you ordered.

 

Please note that if you did not notify us of the non-delivery within 30 working days, we might not be able to process your refund.

 

Should you wish to amend the delivery address after you have placed an order, then please contact us immediately, please note an amendment is possible only if the goods have not already been dispatched.

 

Returns

 

Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only.

Changing your Mind - your Statutory Right to Cancel

 

At Uunique London, we aim to provide a Returns service that is totally hassle-free for you.

 

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the date of delivery for full refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded.-

 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

 

  1. How long do I have to decide?

If you changed your mind regarding the product, you have 14 days from the date of delivery to decide whether to keep it or not. Should you decide that you do not want the ordered product, you need to notify us within 14 days from the delivery date. You can e-mail us at: customerservices@uunique.uk.com. You should also specify whether you want a refund or an exchange. Then you will have 14 days to return the product to us. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

 

  1. Am I allowed to inspect the item?

You are allowed to inspect the item but only to the extent you would be allowed to in a shop. In order to be refunded, the item needs to be returned in a saleable condition. That is, the packaging needs to be undamaged and you cannot return the product if you have used it. Please note that even if you decide to return the product to us, until it reaches our premises (or you can provide us with proof that it has reached our premises), you would be responsible for its condition. Please note that if the packaging or the product itself is not returned in pristine condition, we are unable to refund you.

 

  1. How do I return the product?

Should you decide that you do not want our product, you have to notify us by e-mail of your intention to do so to customerservices@uunique.uk.com and return the product to us. So that you are kept informed, we will send you an email confirming the action we have taken, as soon as we are satisfied that the goods are in their original condition.

We suggest you to use a tractable service while sending it back to us, as getting the item to us undamaged is your responsibility.  Should the item be damaged/Lost during transit, we will not be able to refund you for it. Please note that we reserve the right to require proof of purchase at any point during the process.

 

  1. Am I going to receive a full refund?

If you notify us within 14 days from the delivery date of your intention to return the item and we receive it unused, undamaged and in the condition we sent it to you within 14 days from the date you notified us, you will receive a full refund for the item (less delivery cost).  Should you require a refund and the item is eligible for a refund, we will process it within 14 days from the date we received it. Please note that it is your responsibility to provide the correct bank details. Also note that if you decided to pay through PayPal, we would only be able to exchange it for same value or higher

 

  1. Who pays for the delivery cost?

Should you decide to invoke your right to cancel, you are responsible for the delivery cost in sending it to us. This means that if the item is returned in the proper condition and within the time period specified, we will refund you only for the cost of the item. We cannot refund you for the costs of delivery for sending the item to you and you sending it back to us. In case you had opted for our Free Delivery service you will be charged for postage on actual or £3.50, whichever is higher. 

 

Exclusions:

 

Please note that we cannot exchange/refund you for any headphones for the reasons of hygiene.

 

Please note that we will not refund you or exchange the item for free if:

 

  • If Proof of purchase cannot be provided.
  • It is evident that it has been used and/or
  • It was damaged in any way and/or
  • It is not in a saleable condition and/or
  • The package is damaged and/or
  • You did not notify us of your intention to return the item within 14 days from the delivery date and/or
  • We did not receive it within 14 days from the date you notified us for your intention to return it and/or
  • It was customized for you specifically.

Faulty products 

 

If the product you received is faulty, we are more than happy to exchange it, replace it or refund you for it and the delivery cost. A product is considered faulty when at the time of purchase, it had an inherent manufacturing defect and does not work as described.

 

  1. What is a faulty product?

A product is considered faulty/defective if, at the time when it was delivered, it:

  • Has an inherent manufacturing defect
  • does not fit for the purposes for which goods of the same type are normally used
  • does not fit for any particular purpose which you have made known to us at the time of conclusion of the contract, and we have accepted
  • does not match the description of the website

 

  1. How do I return a faulty product?

Please fill out our Return Form and send the item back to us. We will inspect the returned item and if it is faulty/defective, we will exchange it or refund you for the price of the item plus delivery charges.  We aim to inspect it in 5-7 working days from the date on which we received the item.

However, please note that if the product is defective and you want a refund, we will only refund you for the cost of the item plus the basic delivery cost of getting the goods to you and the basic cost you incurred for sending it back to us. That is, if you paid extra for First class delivery, we will reimburse you only for the price of standard delivery.

Please note that we reserve the right to require proof of purchase at any point during the process.

 

  1. What if the product is not faulty?

If our inspection reveals that the product has not been faulty at the time of purchase, we will be unable to refund and will send it back to you at your expense.

 

  1. How will I know if you have received my return?

We will keep you updated through e-mail for each step of the process: when we receive the item, what our inspection reveals and what we plan to do. We recommend that all returns are made using the most economical signed for service.

 

  1. Who pays for the delivery charges?

If the product was in fact defective, we will bear the cost of delivering the initial product to you, you returning it to us and if you want a replacement, for sending the replacement to you.

 

If the product is found not to have any defects then we will not refund you any delivery costs.

 

   6. How long do I have to notify you if I discover a defect in your product?

 

We kindly encourage you to notify us as soon as possible. If you discover the defect within 30 days from the date of delivery, you can get a full refund. If the defect is manifested within the first 6 months and it cannot be repaired or replaced, we will offer you a refund. If it is after the first 6 months, you will have to prove/demonstrate that the product was in fact defective at time of the purchase and any damage manifested is not the result of you actions or of the usual wear and tear.

 

An item is not defective when:

 

  • the defect is due to an accident that occurred after the you received it;
  • you mishandled or used it incorrectly;
  • you ignored care and maintenance instructions;
  • changes to the item are manifested but they are due to the usual wear and tear applicable to products of that kind

 

Please note, after the 14-day cancellation period, you are not able to return an item because you changed your mind or you no longer want it. We will accept it as a valid return only if at time of the purchase it had an inherent manufacturing defect.

 

Refunds

 

Please note that it is your responsibility to provide us with your correct bank details. Should you suspect that a refund cannot be made to the credit/debit card you used for payment, you should notify us immediately. Any refund made by us to your card you used for payment will be deemed complete, unless you have notified us in advance of any potential problems or requested the refund to be made to another account. Please note that in order to prevent fraud, should you request the refund to be made to another account, we reserve the right to inspect this account and require further proof that it is in fact you who is requesting the payment to be made to it.

 

Distributor Take Back Scheme (DTS)

 

Many of the electrical items that we throw away can be recycled and re-used. Recycling helps to save natural finite resources and also reduces the environmental and health risks.

 

EU and UK regulations require us to collect as much WEEE as possible for treatment, recovery/re-use and environmentally sound disposal. You can play an important part by ensuring that your old equipment is recycled not thrown out with the garbage. Your old electric equipment can be recycled at you nearest WEEE collection facilities through www.recycle-more.co.uk

 

Customer Support

 

In case the information provided in our detailed user manual was not sufficient to resolve the issue, Uunique Customer Support team can provide technical support to all the customers to the extent of trouble shooting.

 

We do not accept any request for returns or repairs, if the product is purchased from one of our distributors or a third party seller.

 

 

Please note that these Terms and Conditions are applicable to UUnique products purchased directly through our website only.

 

Contact Us:

 

Email - customerservice@uunique.uk.com

 

Telephone - +44 (0)20 8434 3501 (available Mon to Friday between 9:30 am to 5:00 Pm excluding UK Public holidays)

 

Calling this number will incur UK standard charges – However it is advisable to check with your service provider.

 

UK VAT number: 841999477